Service Packages

IT Infrastructure Checkup

ERP systems, mail servers, client management, networking, virtualization platforms, storage systems, backup solutions, monitoring systems, etc., etc…

Today's IT infrastructures consist of a variety of components, whose complexity has steadily increased over the years. With a consistent or reduced budget, IT departments are challenged to operate the IT infrastructure park as efficiently as possible.

A recurring question to answer is whether the existing design of the IT environment meets the business requirements to provide flexible, reliable IT services. Or the question arises as to what optimization potential lies dormant in the IT landscape. How can it be made transparent to maximize the return on investments already made?

With exactly these questions in mind, the IT professionals at bluvenit are busy day in and day out, and they have the right answers. Benefit from this experience with the IT Infrastructure Checkup.

We will examine the company's IT infrastructure with you in a workshop.

This includes:

  • Application portfolio and deployment methods
  • Directory service, design, and structure
  • Logical network structure (campus networking, site networking)
  • Central and decentralized services
  • Server landscape
  • Storage environment
  • Virtual infrastructure
  • Data backup solution
  • Management aspects for operating the IT infrastructure

IT Security Checkup

The enforcement and maintenance of an adequate level of IT security can only be ensured through a planned and organized approach. A well-thought-out and controlled IT security process is a prerequisite for the sensible implementation and success monitoring of IT security measures.

Many companies hesitate to initiate an IT security process because the time and personnel effort are seen as too high. To give companies the opportunity to significantly improve the security level, bluvenit has developed another consulting package - the IT Security Checkup.

The areas of examination that will undergo closer scrutiny are determined jointly with you based on the actual situation.

Here is an excerpt of the areas of examination:

  • IT security management
  • Security of IT systems
  • Networking and internet connectivity
  • Consideration of security requirements
  • Maintenance of IT systems
  • Passwords and encryption
  • Emergency preparedness
  • Data backup
  • Infrastructure security

Documentation of IT Infrastructure

A large part of IT infrastructure environments are inadequately documented. In many cases, there are individual documentations, but they are often incomplete or outdated.

Only in a few companies, for example, is there a logical network plan of the entire environment, which provides a quick overview of the IT infrastructure. Is there an emergency plan? What should be done if malware spreads in the corporate network?

What documenting program code is to programmers, creating or maintaining network plans, installation and configuration descriptions, inventory lists, occupancy plans, etc., is to system administrators. For both, it's an unpleasant task that often goes undone for this reason.

Do you know this situation?

We do too, that's why we've put together the consulting package Documentation of IT Infrastructure.

In our experience, documentation is similar to an organization system. It either exists, doesn't exist, or exists to some extent. If a sensible organization system is in place, it's easier to keep things in order. It's clearly defined where this and that belongs.

Being clearly defined means that when filing something, you don't have to think about where it should go; it just needs to be filed. If this step is easy, it gets done. The same goes for documentation.

If a new server is deployed in the data center for production use and there's no "Server Implementation Checklist," certain steps will inevitably not be carried out over time.

If changes are made to a system configuration and it's not defined how to document them traceably, Notepad text files are created, a Word document is stored "somewhere" in the file system, or an email with the change is sent to colleagues.

The IT professionals at bluvenit will work with you in a workshop to develop a functioning documentation structure for your IT infrastructure. Existing documentation will be reviewed and integrated where possible.

  • Review / Assessment of existing documentation
  • Assessment of existing IT processes and their documentation
  • Development of a documentation structure and necessary documentation objects
  • Concrete instructions for implementation in operation

IT Operational Support

Stable IT infrastructure through proactive support.

Our IT operational support is a comprehensive service package aimed at ensuring the smooth operation of your IT infrastructure. We understand that every organization is unique, and therefore, we offer tailored solutions to meet your specific requirements. Our dedicated team of IT professionals works tirelessly to ensure that your IT systems operate efficiently and effectively. With our IT operational support, you can focus on your core business while we take care of your IT needs.

Features of bluvenit IT Operational Support include:

  1. Comprehensive Documentation - At the start of IT operational support, a detailed documentation of the IT infrastructure is created as part of the setup, which is kept up to date during the support.

  2. Helpdesk System - Each support request is recorded using a helpdesk system, and activities related to the request are documented precisely. Customers can submit support requests to bluvenit by phone, email, or web. A monthly report provides a detailed overview of the support requests received and their status.

  3. Monitoring System - The IT systems covered by the support contract are integrated into a monitoring system. Continuous monitoring with email notification in case of failure includes availability, CPU usage, disk occupancy, Windows services, port availability, virus protection status, etc.

  4. Operating Check - Regular operating checks of system logs, control of data backup, firewall logs, etc., ensure that problems are noticed early and can be responded to before they have a negative impact.

  5. Patch Management - Patch management includes the cyclical updating of operating systems with the latest security updates from the manufacturers and usually takes place once a month.

  6. Support Request Quota - Typically, the IT operational support contract includes a defined time quota for support requests. The scope can be individually adjusted to the customer's requirements.